Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

Having never leased a car before I knew I needed to be guided through the process. I felt I was provided with all the information I needed and the communication was great. There was always someone there answering my questions regardless of the unusual work patterns that most of us have had to adapt to other the last year or so.
Jessica Wilson - Nissan Qashqai
I have just taken delivery today of my second vehicle from Willow Leasing. I used them again as they provided exceptional customer service when I used them previously. When I contacted them, they weren't even offering the vehicle I was looking for, but that didn't stop them matching and then beating the best deal I could find online for the car I was after. I highly recommend trusting Willow Leasing to find you your perfect car.
Oliver - Peugeot 2008
Very efficient. Good follow- up. Pleasant staff.
Christopher Webb - Nissan Qashqai
Excellent service and fantastic communication, all questions answered promptly.
Les Cochrane - Volvo XC40
Great Service very friendly staff are use them next time.
Mark Jeffery - Volvo XC40
Cheaper than anywhere else I looked. Good service. Very friendly and helpful staffs. Will highly recommend the services of willow leasing.
Bipin Ahotar - Peugeot 2008
From initial referral I was provided with excellent service all my queries followed up in a consistent cheerful yet professional manner by Kelly Ann. Will definitely recommend organisation.
Claudine - Volvo XC40
I just wanted to drop you a quick note to say thank you to you and willow leasing. I received the new car on 30th December as planned, it was delivered impeccably and with nice little COVID safe covers on the steering wheel, gear knob and Seat 🙂 You provided a very straightforward service, the website is clean, easy to use and provided all details needed to quickly compare features and prices. As you know i was a stickler for the best deal (sorry for that) but i'm very pleased with the vehicle and feel that I couldn't get a more competitive or flexible price plan anywhere else on the market so well done and thank you again for your excellent service.
Mark Kershaw - Volvo XC40
Willow were incredibly user-friendly and easy to deal with. They made the whole process very simple from start to finish. Scott was a total pro and didn't mind answering any questions I had. I would definitely use them again.
Alec Drysdale - Volvo XC40
First class service from Willow Leasing. Scott was fantastic throughout the whole process, from initial enquiry right through to delivery. Wouldn’t hesitate to use again and highly recommend to anyone thinking of leasing. Thank you👍
Rob Whitfield - Volvo XC40
Our new vehicle has just arrived and it’s absolutely gorgeous! The whole process has been incredibly straightforward, pleasant and easy, this is a great way to have a brand new car made exactly to your specifications and delivered direct to your door. The monthly cost offered by Willow Leasing has also got to be the best on the market. Thank you Scott and the rest of the team!
Richard Brunt - Volvo XC40
Just had my first car from Willow Leasing delivered, great service and competitive price. From start to finish the communication was excellent, all queries dealt with quickly and car delivered efficiently. This is my 4th lease car and based on this experience I would use Willow Leasing again.
Linda Buckley - Volvo XC40
Great service provided and any queries I had were answered promptly.
Josh Herbert - Nissan Juke
Helpful and friendly staff Kelly-Anne was excellent to deal with answered any questions promptly would definitely use again
Alex Paterson - Volvo XC40
Made the whole experience of leasing a car an absolute pleasure. Great web site followed up by amazing service by the team. Will definitely use them again and recommend my friends and family to do the same...
Kevin Breau - Volvo XC40
Great company. Very professional and helpful. You can’t go wrong using them.
Jake Ely - Nissan Qashqai
I expected from previous reviews that Willow Leasing would give good service in my search for a new Kona EV. I was'nt disappointed.They pulled out all the stops to get the specification I wanted and progressed the transaction without a hitch. All the preliminary checks were completed and the car delivered on time to my home by transporter. Willow cannot be surpassed for service, efficiency and effectiveness.
Arthur Collinge - Hyundai Kona
Excellent service - car delivered slightly earlier than originally anticipated.
Simon Robb - Volvo XC40
"My first contact with Willow was when I submitted an enquiry on a deal via their website. Within 2 minutes of pressing the submit button, my phone was ringing. I think I actually answered ""Bloody hell, that was quick"". And that pretty much set the expectation for every interaction onwards. Pretty much every query I had answered within minutes.In addition, every one of those interactions was was supported by a professional, courteous member of staff, who, for the most part Scott Marshall. It was at times as though he had my file permanently open on his desk or that I was his only customer. He knew exactly what was going on, hence the ability to respond to my queries without hesitation.I suppose I should mention the car. I got a Volvo XC40 (cracking vehicle) at least £40 per month cheaper than I was able to get elsewhere. Deal was tailored to suit my needs with no fuss.There was a small issue with the car when received. Willow did all they could to liaise with the supplier and get this resolved without inconvenience to myself. Great to see the excellent level of service provided throughout the sales process continued after delivery of the car.Great service, great price - many thanks to Scott Marshall and David Jenkins - much appreciated!!"
Andy Aveyard - Volvo XC40
Great company. Kelly was very helpful
Sarah Bittar - Volvo XC60
Fast and clear service.I recommend Willow Leasing!
Marcin Jucha - Volvo XC40
So easy to lease from willow, Kelly Anne Straw 5star plus , nothing to much trouble. Very pleasant, polite and a pleasure to speak to, would definitely deal with willow again, if Kelly was on the case . Again Kelly thank you 😊
Mark Wakefield - Volvo XC40
Would recommend. Were helpful and always on hand to answer questions.
Jed Iqbal - Volvo XC40
This is the first time we have leased a car and everything went very smooth with no issues or delays. Very impressed. Thank you to Jason and Kelly-Anne
Steve Y - Volvo XC40
After doing some price comparisons and review research I decided to lease a Volvo XC40 from Willow. I received excellent service from Kelly-Anne and was always kept well informed and updated from start to finish. I would definitely recommend and will use again.
Grant Jaquest - Volvo XC40