What if Your Lease Vehicle Develops a Fault

At Willow Leasing, all of the cars you can lease from us come with the UK manufacturer’s warranty. Warranty means that if something goes wrong with your vehicle during the warranty period, you shouldn’t have to pay for those faults yourself.

However, there are certain limitations to what is covered by this warranty – for example, general wear and tear are not included. Each manufacturer warranty varies in both periods, mileage limitations and what counts as a fault for the car. Warranties generally start from three years up to seven.

Generally, a manufacturer’s warranty covers all major mechanical/electronic components on a vehicle:

  • Engine
  • Gearbox
  • Steering
  • Suspension
  • Transmission System
  • Fuel and Ignition Systems
  • Cooling System
  • Electrical Items

Things that are not covered by warranty, generally include:

  • Damage to bodywork, paintwork, glass and headlights
  • Damage to audio equipment and satellite navigation systems
  • Batteries for key fobs and alarms
  • Brake linings
  • Brake disc pads & discs
  • Clutch wear due to driving style
  • Exhaust system
  • Tyres and wheels
  • Wiper blades
  • Seat, backrest and floor coverings
  • Catalytic converter

So, What To Do?

What do you do if your lease vehicle does become faulty whilst it is still under warranty? Below is a short guide to explain what you need to do:

  • When the fault initially occurs and is covered by your manufacturer's warranty, you need to take it to your nearest approved dealership and allow them to inspect your vehicle.
  • Depending on the manufacturer, you may be given a courtesy car whilst your car gets repaired but do note this is not a mandatory service and isn’t always available.

If, after the repair has occurred, you keep getting the fault and frequent trips to the dealer fail to solve anything, you should start looking at your consumer rights.

Got a question? Feel free to get in touch to see how we can help.