Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UKโ€™s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If youโ€™re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

Excellent customer service from start to finish. This is the first time I have used this company and was initially drawn to them by their reviews as well as the competitive lease price. Initial contact was easy, Scott was friendly and knowledgeable and he was also willing to be flexible about my existging lease end date. He kept me well informed throughout the process. Car availability was as promised, only a few weeks after the order , and the delivery date was easy to arrange. Paperwork was straightforward and responses to emails were almost instant. I did ring up as I wasn't sure about the change from 2020 to 2021 spec - Scott wasn't around but I was well looked after and there was no guessng or bluffing, they phoned Volvo to check and then phoned me straight back.On the day of delivery communications were great and the car is an absolute delight. Many thanks for your 5 star service.
Julie Banks - Volvo XC40
Just want to say a special thank you to both Kelly-Ann and David who looked after me and my wife. the process was really easy and they always kept me updated. The car is fab and will definitely look at leasing again as loads cheaper compared to pcp!!!!!
Simon - Nissan Qashqai
Very helpful staff who are always pleasant to deal with and quick to respond to any queries you have.
Ryan Brookes - Nissan Leaf
This is our first lease. Willow have been perfect from start to finish. Marcus helped and guided us through the process, dealing in a professional, friendly and efficient manner. Questions were always answered honestly and quickly. Highly recommend these guys!
Stuart - Volvo XC40
I’ve just taken delivery of my new car. The deal with Willow Leasing was the cheapest I could find on the market and Scott was great to deal with - really helpful answering my many questions and keeping me up to date on delivery timescales. Would recommend!
Emma - Volvo XC40
I found Willow Leasing while looking for an electric car leasing deal. Not only was this the cheapest deal on the market the customer service from Willow Leasing was exceptional. The process of securing the car was simple and online based backed by regular calls from extremely helpful UK based employees. Adding a maintenance package was easy which spreads the cost of service, tyres ect and didn’t add much to the monthly cost. The car was delivery on time and everything was as expected. I would certainly recommend them.
Gregory Simpson - Volvo XC40
Excellent service from the word go to delivery of my new vehicle. Scott Marshall was extremely helpful throughout the process and kept me informed at every stage. Overall I'm a very happy customer and would happily recommend Scott and Willow Leasing
Craig Valentine - Nissan Juke
Excellent service from start to finish! Scott found me the deal and sorted everything out for me ๐Ÿ‘๐Ÿผ The car was delivered within 2 weeks, very happy! ๐Ÿ˜ŠAlso dealt with David who was fab too!Highly recommend!!! Thank you Willow Leasing, looking forward to more deals in the future ๐Ÿ˜Š
Katie Gibbs - Nissan Qashqai
Fantastic service from begining to end always there to answer any questions and car delivered ahead of schedule. Will be recommending them and using them again
Glenn Penistone - Kia Sportage
Willow leasing where great from start to finish. They promptly answered all emails and phone calls, and it wasn’t just a 9 to 5 service!Marcus was extremity helpful and professional, he answered all our questions and nothing seemed too much trouble.We would certainly use them again and have already happily recommended them to friends
Suzanne - Volvo V60
Everyone that i spoke to at Willow Leasing was very helpful and friendly.I got a great deal on our new Nissan qashqai so will be using them again.I will definitely be recommending them to friends and family.
Paul - Nissan Qashqai
I work in the Motor Trade myself so I know how everything should work but often doesn’t. The team at Willow Leasing were all superb from David the owner seeing my request for help on LinkedIn and replying in minutes to Kelly-Anne who took over the sale and sorted everything out promptly and efficiently even when asking technical questions.Thank you everyone at Willow it’s been a pleasure dealing with you all I’d definitely recommend you to friends, colleagues and family.
Martin Shurmer - Nissan Leaf
First time leasing, full of apprehension. I found Willow to be without the pushy selling which really suited me. I always felt in control and updates were timely. Leading up to the delivery date was smooth and arrived on time. I am convinced I will remain with Willow for the next car in 48 months time. Thanks Kelly-Anne for your professionalism.
Abutaher Mustafa - Kia Niro
Great service from Scott at Willow leasing , kept well informed throughout the process and car delivered on time to my place of work well recommended
Martyn Weaver - Nissan Leaf
Excellent and friendly service from Kelly-Anne and all the staff.I have no problem in recommending them.
Mark Ashley - Volvo XC40
All the team at Willow leasing were very helpful throughout the lease set up and were able to offer advise on choice of colours and options as during lockdown I was unable to visit a dealer. I mainly dealt with Scott who was very knowledgable on my chosen model and was always fast to respond to any questions I had.Thanks for a fast and easy service ๐Ÿ˜
Jason - Nissan Qashqai
This was my first leasing experience. Willow Leasing and our customer rep was very helpful, everything was so straightforward. And very good prices. Thanks..
Anil Surmeli - Volvo XC40
Great company. Easy to deal with. Prompt response to queries. Great deal on car. Thanks Marcus
James Toogood - Range Rover Evoque
From the first call to the delivery of the car, the service from Kelly at Willow Leasing has been faultless. Always available; always helpful; always clear. I cannot recommend Willow highly enough.
Andrew Wyke - Volvo XC40
Frist time of leasing. All the staff at Willow were very knowledgeable and helpful. I am not very good at IT, but Kelly-Anne confidently talked me through it. A pleasurable experience.
Graham Stickley - Nissan Qashqai
I was initially introduced to vehicle leasing through a couple of work colleagues who have leased vehicles for a number of years. As this was my first experience to a vehicle lease scheme I initially approached with caution. I did however take some reassurance in approaching Willow leasing following discovering them on a reputable comparison website and noticing they scored strong on review websites. I must say that from the start and throughout the process I did feel at ease when dealing with Willow Leasing. During the initial phone call to them I was assigned Scott Marshall as my leasing broker. Scott fully understood my requirements from the start and took me through the leasing process in a very informative and patient manner. After speaking with Scott I felt reassured that a vehicle lease scheme was right for me and Willow Leasing was the company to proceed with. Leasing advantages - I found that I liked the benefits of a lease scheme due to the shorter term commitment over owning a vehicle. As well as getting that 'new car' feeling on a competitive deal the shorter term commitment suited me and my family as with two young children my current vehicle requirements are likely to change in the future. During the quotation process all quotes were delivered promptly over email, giving me multiple options on vehicle specifications allowing me find an option suitable for my budget. I must note that despite the fast production and issue of quotes I did not feel pressured into the sale at any point. After consideration I proceeded with the order. Once again Scott was on hand to take me through the process and issue the necessary documentation. Order and Covid - Once my order had been approved I did experience a delay in the issue of my vehicle however as these were exceptional circumstances (worldwide pandemic) seeing the closure of the vehicle manufacturers factory this was understandable. Again however I must salute the support I received via Willow Leasing. Throughout the wait period I was keep fully updated via Scott over email and telephone who even offered me alternative vehicle options. Delivery - Following confirmation of a date which suited me delivery was made to my door without any issues. I am very happy with my vehicle and have since been contacted by Willow Leasing to check in that all is satisfactory. Overall - I would certainly recommend Willow Leasing. A personal thankyou to Scott Marshall - I really think the whole process was given a personal touch by being allocated a leasing broker to deal with the process from start to finish. Despite delay to my order via understandable circumstances and through no fault of willow leasing, through regular communication and information I still feel I got that new car excitement.
Richard Nelson - Audi A4
Scott & the team have been excellent. Not only was the price of my new car competitive, the service was 5 star.Scott always replied to any questions immediately & was happy to help.I'd recommend Willow leasing & will certainly use them again.
Gemma - Volvo XC40
1st time leasing.Painless and professional.Kelly-Anne kept in touch throughout. All issues and options clearly explained.Will definitely use again.Recommend.
Gordon - Volvo XC40
The whole process was easy & straight forward from start to finish, very quick & efficient.
Craig Robison - Volvo XC40
Excellent service. Very helpful. Keep the good work guys
Alex - Nissan Qashqai