Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

I recently used Scott at Willow Leasing for the first time & it was such an amazing service. Scott was available at all times when I needed him and it was such an easy process. I would 100% recommend Scott and the team at Willow.
Carla - Nissan Qashqai
More than helpful from start to finish. Regular updates and always available if needed. Seamless process.
Nick Kidwell - VW Golf
Great value, great service... Highly recommended
Chris Pratt - Nissan Leaf
Very helpful and patient. Sorted everything out quickly and overall excellent experience.
William Trimble - Hyundai Tucson
I can't recommend Willow Leasing highly enough. This was my first experience of personal leasing. As I was a novice, I needed more guidance perhaps than others. The team have provided me with support, answering my queries with professionalism, promptly and with patience. My car was delivered to me on the date specified. This was a very positive experience and I would urge you to consider using them to help you through your lease hire. I love my car!!
Julie - Volvo XC40
From start to finish, the process of leasing our new car was so easy. All the staff at Willow Leasing worked together to make the process run smoothly and efficiently. Marcus and his team were always on the end of the phone or email and customer service was outstanding. The delivery of our new car was incredibly prompt and efficient. The delivery man was friendly and explained everything he could, being especially privy to Covid guidelines. We will definitely be recommending Willow Leasing to friends and family.
Raymond - Volvo XC40
The service from start to finish was excellent. Frequent updates were offered as to what was happening with the car and it was delivered to our front door on a truck! Details explained in the agreement were clear. A highly recommended service!
Mark - Volvo XC60
By far the best price and service around. After searching multiple leasing companies Scott at Willow Leasing got me the best price I had found. Amazing service throughout and spot on communication with a rapid turnaround. If you’re looking for a first time lease then these are the guys to go too! Thanks Scott.
Craig Good - Nissan Qashqai
Outstanding service from car selection through to delivery, many thanks to David and Scott for their help and advice. Car delivered to my front door in line with current restrictions. Would strongly recommend Willow Leasing and will be using them in the future
Tony - Volvo XC60
Scott was so helpful right from the start-even with all the questions I had, nothing was too much effort. From talking me through the spec options and associated costs, to arranging delivery and all the way through to aftercare and answering queries once my car was here, he provided a 5 star service. I would definitely recommend Willow Leasing and am sure I’ll be back when it comes to choosing my next car.
Lauren Burbridge - Volvo XC40
Great service, very professional, easy to make contact with. Nothing was ever a hassle for them and made my car purchasing experience stress free. I would highly recommend willow leasing and I would use them in future.
Vicky Boyd - Nissan Qashqai
Excellent service from Marcus at willow. Very quick, efficient and friendly service - all went without a hitch.
Jennifer Rocks - Volvo XC40
Good price. Easy to communicate. Friendly staff. Highly recommended.
Zaw Htet - Nissan Leaf
Scott Marshall gave fabulous service from beginning to end. From providing me with various quotes to suit what I needed to keeping in regular contact through to delivery of new car today. Nothing was too much trouble and he responded to my various queries within minutes. Would definitely recommend to anyone looking to lease a new car with a stress free process.
Christine Carr - Volvo XC40
I am really happy with the car I have through Willow Leasing. It was a pleasure to speak with Scott Marshall who gave me great customer service and supported me with my queries. I would highly recommend this company.
A Mahar - Nissan Qashqai
Just taken delivery of a new F-Pace from Scott at Willow Leasing. Outstanding customer service from start to finish. Competitive pricing with friendly & efficient service. We would highly recommend this company.
John - Jaguar F-Pace
Received great service from Scott and would use again.
Jessica - Nissan Juke
Scott is excellent and his customer care is outstanding. We’re close to looking for additional fleet vehicles and I’ll definitely call Scott at Willow.
Mr McMahon - Volvo XC40
Excellent service. I got the car I wanted, at the price I wanted, on the date I wanted it. Communications were good and not excessive.Would definitely use Willow leasing again.
David Staniforth - Volvo XC40
Great experience leasing a Nissan Leaf from Scott at Willow Leasing. No pressure selling, just gave me the facts and was always quick to respond to queries from signing to delivery. Having shopped around, theirs was also the best deal I found.
Ryan G - Nissan Leaf
I would use again. prices are good. service good. People excellent. good all round. Many thanks
Mr Abley - Nissan Qashqai
Scott has been the most amazing person so deal with. He’s helpful, courteous and better than all the rest! Willow Leasing is just fab! Thank you to the team and I’ll be highly recommending this company x
Carla - Volvo XC40
First time I've leased a car, the deal Willow Leasing had was great, couldn't fault Kelly-Anne in her customer service keeping me informed of progress and delivery date.
Martin Scrivener - Nissan Qashqai
Very helpful at all times and professional, nothing was too much trouble. Would definitely recommend.
Mr Rossiter - Nissan Qashqai
Kelly-Anne was super friendly and extremely helpful throughout the process. I had a great experience and now I have a great car! Will definitely use Willow Leasing again in the future
Lib - Nissan Juke