Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

Excellent service. David was happy to take the time to explain the process of leasing to us since we had not leased before. The process was very smooth and took delivery of the car two weeks after enquiring. Would happily recommend Willow Leasing to family and friends.
Mr and Mrs Shelswell - Volvo XC60
Excellent service from both David and Scott.Managed to put up with my constant indecisiveness and came through with the car that we wanted at a price that beat the others.Always answer the phone straight away and reply to emails. Even helped sort issues after the car was delivered. Have already ordered my next car through them.
Robbie Whitaker - Volvo XC60
Scott made the whole process painless. Would recommend 100% this was really easy and no pressure on you to lease.
Lorraine Nelson - Nissan Qashqai
Just taken delivery of my Volvo V90. This was the first time I have leased a car and can not believe how smoothly it went. Scott looked after me from the first moment I called. I will definitely be using willow leasing again.
Mark Campbell - Volvo V90
5 Stars! I cant thank David enough for a brilliant, fast and stress free service. I hate looking for a new car and I am completely clueless, David found me the ideal car and at a great price, hassle free! I would totally recommend :) Thanks again. Alex Sutton
Alex Sutton - Renault Clio
I had a fantastic experience with Willow Leasing. Scott the consultant was super friendly and highly efficient and always at the end of the phone and email to answer any queries. I’d definitely give him 5 stars for his super customer care. I’m now delighted with my new sports car which I got at an extremely competitive rate. I wouldn’t think of going anywhere else for my next car! Highly recommended!
Lesley Barker - Mazda MX-5
This has to be the simplest way to lease a car, whole process took a few emails and then hey presto a new car arrived on my drive. First time I have leased a car and believe I got a good deal through Willow Leasing, will certainly use them again, when current deal expires. The response to my emails were always within a few minutes, Scott was extremely helpful, would definitely recommend this company.
William Cox - Volvo V90
Great customer service David was so helpful with everything to do with the PCH deal. First time using this method of payment for a car talked me through everything and was always there to answer the phone and answer any queries I had. First deal fell through and he was back on the phone the next day trying to get me a better deal. Couldn't recommend more.
Brendan Clark - Hyundai Tucson
Its been a pleasure. Needing a vehicle fairly quickly (not enough time for factory order), Scott managed to source and secure my ideal car within 24 hours of contact to ensure it was mine! I can’t rate the service, communication, and professionalism enough from start to finish. I will be more than happy go through Willow Leasing again for my next vehicle. Thank you, Scott!
George Hale - Audi A4
Excellent service and advice, fast turnaround and really refreshing to have such good customer service. I would definitely recommend WL to friends and family..Thanks so much!
Maisie Dunn - Mercedes-Benz CLA
Friendly, professional and informative service!
Sophie Murray - VW Golf
Great service and superb choice. The support is fantastic to help you get the right car for you, as they have a wealth of experience in the industry. Amazing prices for such good cars. Customer service is exceptional. I really can't rate Willow Leasing highly enough. If you're looking to lease your next car, I strongly suggest contacting Willow Leasing.
Ian Fairweather - Land Rover Evoque
Highly recommend Willow Leasing. Incredible industry knowledge. Professional, polite and friendly customer service. Thank you WL!
Ria Popat - Mercedes-Benz A Class
From my initial enquiry to the delivery of my new car the service was fantastic, very helpful, honest and kept me informed from start to finish.Thank you.
Andrew McInnes - Volvo S90
Excellent service and advice from the very first phone call. There for all our questions and concerns. Great customer service. I would definitely recommend Willow Leasing to everyone. Thank you.
Mr Gavin Ridley - Ford Focus
Willow Leasing were a dream to work with. From enquiry to delivery, they kept me constantly informed of the process. I love my new car and would highly recommend this company to anybody who is looking for a new car.
Mark Wildsmith - Volvo V90
David was very helpful to deal with. He came across as honest to deal with. I feel I got a good deal for my car. I am happy to recommend Willow on my personal experience.
Mr Alan Gray - Hyundai i10
Superb service from David, great job!
Trevor Gorman - Volvo S90
Great service from the start to the end, made the experience easy and simple, I would definitely recommend to anyone who would like to experience hassle free / smooth transaction,and no pushy sale tactics, great communication and support throughout. More than happy to give 5*
Cat Lowe - Mercedes-Benz A Class
Two cars leased, two very happy customers! Never met David but I love him! Some hiccups along the way, (some down to me), private plate, insurance, delivery but all dealt with professionally and ultra efficiently by David. Went totally above and beyond, even offering to drive me and my dad to a concert at the arena! Would certainly use again.. and indeed will! 2022 - we'll be back! Thankyou so much.. and we both LOVE our cars! Will recommend to all we know.
Jill White - VW Golf and Audi A5
Fantastic, efficient and professional service. My allocated broker, David Jenkins, has been most helpful and listened to what i really wanted and within what timeframe. I am very pleased and wished I had found them sooner. I would highly recommend this service against any other leasing providers.
Ayesha Aslam - Mercedes-Benz A Class
Fantastic service - smooth and painless. Willow Leasing were able to provide the best quotation and terms for the car I was looking for. Professional and smooth from start to finish with good communication regarding updates with my vehicle. Would not hesitate to use again and looking forward to leasing my next car with Willow Leasing.
John Morton - Audi A5 Coupe
Great service Total professional honest person from start to end. Always keeps you updated with progress. Would definitely recommend
Ash Mathew - Audi A5 Coupe
Amazing service always kept us posted and helpful. I couldn't thank David enough
Mr and Mrs Huseyin - VW Tiguan
Great customer service from David at Willow Leasing from start to finish
Ryan Virtue - VW Touareg