There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience.
We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page.
If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.
Very efficient. Good follow- up. Pleasant staff.
Excellent service and fantastic communication, all questions answered promptly.
Great Service very friendly staff are use them next time.
Cheaper than anywhere else I looked. Good service. Very friendly and helpful staffs. Will highly recommend the services of willow leasing.
From initial referral I was provided with excellent service all my queries followed up in a consistent cheerful yet professional manner by Kelly Ann. Will definitely recommend organisation.
I just wanted to drop you a quick note to say thank you to you and willow leasing.
I received the new car on 30th December as planned, it was delivered impeccably and with nice little COVID safe covers on the steering wheel, gear knob and Seat 🙂
You provided a very straightforward service, the website is clean, easy to use and provided all details needed to quickly compare features and prices.
As you know i was a stickler for the best deal (sorry for that) but i'm very pleased with the vehicle and feel that I couldn't get a more competitive or flexible price plan anywhere else on the market so well done and thank you again for your excellent service.
Willow were incredibly user-friendly and easy to deal with. They made the whole process very simple from start to finish. Scott was a total pro and didn't mind answering any questions I had. I would definitely use them again.
First class service from Willow Leasing. Scott was fantastic throughout the whole process, from initial enquiry right through to delivery. Wouldn’t hesitate to use again and highly recommend to anyone thinking of leasing. Thank you👍
Our new vehicle has just arrived and it’s absolutely gorgeous! The whole process has been incredibly straightforward, pleasant and easy, this is a great way to have a brand new car made exactly to your specifications and delivered direct to your door. The monthly cost offered by Willow Leasing has also got to be the best on the market. Thank you Scott and the rest of the team!
Just had my first car from Willow Leasing delivered, great service and competitive price. From start to finish the communication was excellent, all queries dealt with quickly and car delivered efficiently. This is my 4th lease car and based on this experience I would use Willow Leasing again.
Great service provided and any queries I had were answered promptly.
Helpful and friendly staff Kelly-Anne was excellent to deal with answered any questions promptly would definitely use again
Made the whole experience of leasing a car an absolute pleasure. Great web site followed up by amazing service by the team. Will definitely use them again and recommend my friends and family to do the same...
Great company. Very professional and helpful. You can’t go wrong using them.
I expected from previous reviews that Willow Leasing would give good service in my search for a new Kona EV. I was'nt disappointed.They pulled out all the stops to get the specification I wanted and progressed the transaction without a hitch. All the preliminary checks were completed and the car delivered on time to my home by transporter. Willow cannot be surpassed for service, efficiency and effectiveness.
Excellent service - car delivered slightly earlier than originally anticipated.
"My first contact with Willow was when I submitted an enquiry on a deal via their website. Within 2 minutes of pressing the submit button, my phone was ringing. I think I actually answered ""Bloody hell, that was quick"". And that pretty much set the expectation for every interaction onwards. Pretty much every query I had answered within minutes.In addition, every one of those interactions was was supported by a professional, courteous member of staff, who, for the most part Scott Marshall. It was at times as though he had my file permanently open on his desk or that I was his only customer. He knew exactly what was going on, hence the ability to respond to my queries without hesitation.I suppose I should mention the car. I got a Volvo XC40 (cracking vehicle) at least £40 per month cheaper than I was able to get elsewhere. Deal was tailored to suit my needs with no fuss.There was a small issue with the car when received. Willow did all they could to liaise with the supplier and get this resolved without inconvenience to myself. Great to see the excellent level of service provided throughout the sales process continued after delivery of the car.Great service, great price - many thanks to Scott Marshall and David Jenkins - much appreciated!!"
Great company. Kelly was very helpful
Fast and clear service.I recommend Willow Leasing!
So easy to lease from willow, Kelly Anne Straw 5star plus , nothing to much trouble. Very pleasant, polite and a pleasure to speak to, would definitely deal with willow again, if Kelly was on the case . Again Kelly thank you 😊
Would recommend. Were helpful and always on hand to answer questions.
This is the first time we have leased a car and everything went very smooth with no issues or delays. Very impressed. Thank you to Jason and Kelly-Anne
After doing some price comparisons and review research I decided to lease a Volvo XC40 from Willow. I received excellent service from Kelly-Anne and was always kept well informed and updated from start to finish. I would definitely recommend and will use again.
Coming from a different country, I was relatively unfamiliar with not only the concept of car leasing, but the rules and regulations around owning a car in the UK as well. Scott Marshall went above and beyond by answering each every question I had with immense care and detail.
Friendly, helpful, attentive and just all round amazing. Thank you Willow Leasing and thank you Scott!
Willow were the 5th company I contacted about a potential lease but the first that came back to me - That level of customer service then continued right through to delivery of my new car yesterday. Scott was excellent throughout, both in explaining the process and keeping me updated and I would happily recommend them for both value and service.