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Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience.

We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page.

If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.



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Honda HR-V
When we decided we wanted a lease car, we were looking for a company that was able to provide a personal approach as well as a great deal. We definitely found this with Willow Leasing where we mainly dealt with Scott Marshall, we found the process very simple and efficient. Knowing the car we wanted was a good start but there are always options that need to be considered and these were well explained to us. Once we had chosen the vehicle and colour, we were given a delivery date which proved pretty accurate. The communication from Willow was excellent, we always felt we knew where we were, and the whole procedure was executed very efficiently.

Tina Elven
Volvo V40
Very happy. We have been leasing a car for a few years now and what I appreciate most is good customer service. With this company I find that customer service is very good and friendly. Scott has been very helpful and efficient in dealing with all our concerns. Definitely recommend!

Orlando Zeni
Volvo XC90
From initial contact through to delivery of the car, the service from Scott was exceptional. He found the car, kept me informed all the way through the process and secured delivery within a few days of signing the agreement. Thoroughly recommend this company.


Nigel Morris
Mercedes-Benz A Class
My experience with Willow so far has been excellent.
My car was delivered today; I was able to choose the location to suit me (at work), and they delivered it exactly when they said.
From my first contact to them, I was given one point of contact, David, who was always at the end of the phone and couldn’t have made it easier for me.
I’d highly recommend Willow Leasing to anyone who is looking to lease a car - and don’t be put off by the fact you don’t meet them in person, they make the whole process very personal and they are a very easy company to deal with.
Oliver King
Volvo XC90
My wife got her new Volvo XC90 today and must admit whilst a little nervous the whole process has been fantastic which culminated in a top car being delivered today as agreed without a hitch. Great price and Scott was a pleasure to deal with
Ross Salt
Suzuki Vitara
Received my new car today and I’m so pleased with it. Would highly recommend Willow Leasing! Scott was fantastic from the minute I made and enquiry to the day of delivery. Seriously no hassle leasing at its best.
Rachael Gregg
Suzuki Vitara
WILLOW WERE EXCELLENT FROM START TO FINISH

IN AN AREA WHERE SHARKS OPERATE, WILLOW WERE REAL DOLPHINS !
DID WHAT THEY PROMISED,
WHEN THEY PROMISED
AT THE PRICE THEY PROMISED.

BEST FIRM WE HAVE DEALT WITH
Fell Promotions Limited
Suzuki Vitara
David has been fabulous, sorted me a perfect car for an amazing price and even got it delivered to me in the ridiculously short time frame I had to give him. Couldn't be more pleased!
Natalie Jolly
Audi A4
Excellent service from start to finish, Scott and David were always available to help with any of my queries and kept me updated throughout the whole process. I can 100% say that I can recommend ‘Willow Leasing’ to you and will be definitely be using them again in the future.
Robert Farrell
Volvo XC90
Excellent service from Scott at Willow Leasing. Always friendly, helpful and patient (he needed to be as we couldn't decide on colour and had a myriad of other questions).

I would thoroughly recommend anyone looking for great value and fantastic service when leasing a car to contact Willow Leasing and will always check them first in the future. This was our third time leasing a car but by far the most painless.
Jeff McFee
VW Arteon
Scott was honest and upfront all the way through the process very smooth transaction would recommend and will be using again
Dan Robertson
Audi A5
Recently took my first lease deal out with Willow Leasing, David was spot on from the start. I got the car I wanted for a great price and I will be using them again when this deal finishes.
Ian Morren
Peugeot 3008
Excellent service. Easy process & hassle free. Great communication. We would 100% recommend this company. David was really helpful.
Angela Bunting
BMW 140i
Very Very Good, dealt with Dave, clear, timely communication and detailed everything that was needed at each stage.

Definitely recommended to all.
Kamran
VW Touareg
Great customer service from David at Willow Leasing from start to finish
Ryan Virtue
VW Tiguan
Amazing service always kept us posted and helpful. I couldn't thank David enough
Mr and Mrs Huseyin
Audi A5 Coupe
Great service

Total professional honest person from start to end. Always keeps you updated with progress. Would definitely recommend
Mr Ash Mathew
Audi A5 Coupe
Fantastic service - smooth and painless.

Willow Leasing were able to provide the best quotation and terms for the car I was looking for. Professional and smooth from start to finish with good communication regarding updates with my vehicle.

Would not hesitate to use again and looking forward to leasing my next car with Willow Leasing.
John Morton
Mercedes-Benz A Class
Fantastic, efficient and professional service.
My allocated broker, David Jenkins, has been most helpful and listened to what i really wanted and within what timeframe. I am very pleased and wished I had found them sooner. I would highly recommend this service against any other leasing providers.
Ayesha Aslam
VW Golf and Audi A5
Two cars leased, two very happy customers! Never met David but I love him! Some hiccups along the way, (some down to me), private plate, insurance, delivery but all dealt with professionally and ultra efficiently by David. Went totally above and beyond, even offering to drive me and my dad to a concert at the arena! Would certainly use again.. and indeed will! 2022 - we'll be back! Thankyou so much.. and we both LOVE our cars! Will recommend to all we know.
Jill White
Mercedes-Benz A Class
Great service from the start to the end, made the experience easy and simple, I would definitely recommend to anyone who would like to experience hassle free / smooth transaction,and no pushy sale tactics, great communication and support throughout. More than happy to give 5*
Cat Lowe
Volvo S90
Superb service from David, great job!
Trevor Gorman
Hyundai i10
David was very helpful to deal with. He came across as honest to deal with. I feel I got a good deal for my car. I am happy to recommend Willow on my personal experience.
Mr Alan Gray
Volvo V90
Willow Leasing were a dream to work with. From enquiry to delivery, they kept me constantly informed of the process. I love my new car and would highly recommend this company to anybody who is looking for a new car.
Mark Wildsmith
Ford Focus
Excellent service and advice from the very first phone call.
There for all our questions and concerns. Great customer service. I would definitely recommend Willow Leasing to everyone. Thank you.
Mr Gavin Ridley
From my initial enquiry to the delivery of my new car the service was fantastic, very helpful, honest and kept me informed from start to finish.
Thank you.
Andrew McInnes
Mercedes-Benz A180d Sport Executive
Highly recommend Willow Leasing. Incredible industry knowledge. Professional, polite and friendly customer service. Thank you WL!
Ria Popat
Great service and superb choice. The support is fantastic to help you get the right car for you, as they have a wealth of experience in the industry.
Amazing prices for such good cars.
Customer service is exceptional.
I really can't rate Willow Leasing highly enough. If you're looking to lease your next car, I strongly suggest contacting Willow Leasing.
Ian Fairweather
Friendly, professional and informative service!
Sophie Murray
Mercedes-Benz CLA180
Excellent service and advice, fast turnaround and really refreshing to have such good customer service. I would definitely recommend WL to friends and family..Thanks so much!
Maisie Dunn

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