Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

Excellent service thanks.
Annika Ashforth - Volvo XC40
Excellent service from Scott from start to finish. Even took delivery of our new Volvo weeks earlier than expected.
Catherine Quinn - Volvo XC40
Just a fantastic service, responsive, clear and very lovely to deal with.
Alice Tabberer - Volkswagen Tiguan
Very nice company with helpful people. We dealt with Scott and feel that he’s been more than helpful. Attentive to our requirements, friendly and courteous. Always ready to answer questions. We just completed our second lease arrangement with them and we were pleased to be able to continue.
Orlando Zeni - Volkswagen Golf Estate
Foremost in selecting Willow for my lease car was the competitive pricing. Going for the best price can lead to compromises but I am happy to report that the service was as good as the price and I would happily recommend that you give them a try.
Graham Wood - Volvo XC40
Willow Leasing (Marcus Machin) provided an excellent service, were very helpful throughout the process and kept me up to date on progress.
Asaf Mukhtar - Volkswagen Tiguan
Marcus was very friendly from start to finish and the car is exactly what I wanted!
Chris Lynch - Nissan Juke
Scott was excellent, he was very responsive and acted quickly after every conversation and confirmed every action. He was extremely pleasant, nothing was too much trouble for him. He is an excellent ambassador for Willow Leasing and a pleasure to deal with.
Jim Woodward - Mazda CX-30
Brilliant from first contact to superb delivery. Literally could not fault any aspect. Only praise
Denis - BMW 1 Series
Great company to deal with.. Excellent communication and very helpful.
Ali - Volvo XC40
I cannot recommend Willow Leasing and the FANTASTIC Kelly-Anne enough. I needed a car very quickly as my own car had broken down. I contacted over 7 leasing companies and Kelly-Anne was by far the most responsive, helpful and general all around hero of anyone I talked to. The price was also the best as they secure the strongest prices due to the relationships they have with dealers. She has even helped me lots post sale and I love the nice card to say thanks too. What a great company!!
Tristan - Range Rover Sport
What a service from Scott and the Willow Leasing Team, from start to finish, they could not have been more helpful. They made the process so smooth, even though i am sure this wasn't the easiest one they have done :) Would highly recommend them to anyone looking to lease a car, nothing is too much trouble
Keith - Jaguar F-Type
They were very helpful and efficient
Matthew Eaton - Mazda CX-30
The team at willow leasing were soooo helpful. They got me sorted, even when I was a bit awkward and it was all worth it in the end. Now I have a stunning new car and their help right the way through my contract. A GREAT BIG Thankyou to the whole team.
Libby Cookland - VW Polo
willow 5 stars all the way, nothing to much trouble, marcus has been brilliant thank you
Anne - Mazda CX-30
5 stars for willow leasing especially marcus
Mrs Reber - Mazda CX-30
Excellent service. Very friendly and understanding. Car was delivered sooner than anticipated. Would recommend.
Marc - Renault Zoe
Great service and support from Marcus and the team. The service was really efficient and friendly. I can thoroughly recommend them.
Simon Q - Mazda CX-30
The team at Willow Leasing were great. Marcus managed to source my car when no other lease company could get it for me and at a great price too. The whole process from start to finish was quick and easy. Overall five star service from Marcus and the team at Willow Leasing.
Mr A. Noone - Nissan Qashqai
Excellent customer service
Aaron W - Kia Niro
Such a friendly and hardworking team. Throughout the process we received excellent customer care and despite some unavoidable delays to delivery, Kelly Ann remained patient, professional and prompt in negotiations. Competitively priced, with lots of good communication Willow made this a very positive experience. Thank you- would definitely recommend
Kathy Murden - Nissan Leaf
The whole process was very good. The website was informative and accurate and then Marcus was very helpful talking me through the process and answering any questions I had. They were always very quick to answer the phone when I rang. The car was delivered very soon after order was exactly as we were expecting. I would definitely recommend Willow Leasing.
Andy - Audi Q2
This is the first time I've leased a car from Willow Leasing and it's been an extremely good experience through out, and a big thankyou to Kelly-Anne who as been professional and very helpful and friendly in every way through out the process until the new car arrived ☺️
Lambert Williams - Ford Puma
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as call. The team are very knowledgeable and talked through every part of the process. Our vehicle arrived yesterday and we are delighted. I cant recommend them highly enough. I wanted to say thank you to Kelly-Anne at Willow Leasing for making the process so efficient and seamless.
Steve - Volvo XC40
The customer service from Kelly-Anne was outstanding, nothing was to much trouble,always available on the phone to answer my many questions. As a newcomer to Leasing she made the process very easy.I will definitely use them again.
Colin - Nissan Leaf