I was initially introduced to vehicle leasing through a couple of work colleagues who have leased vehicles for a number of years. As this was my first experience to a vehicle lease scheme I initially approached with caution. I did however take some reassurance in approaching Willow leasing following discovering them on a reputable comparison website and noticing they scored strong on review websites.
I must say that from the start and throughout the process I did feel at ease when dealing with Willow Leasing... During the initial phone call to them I was assigned Scott Marshall as my leasing broker. Scott fully understood my requirements from the start and took me through the leasing process in a very informative and patient manner. After speaking with Scott I felt reassured that a vehicle lease scheme was right for me and Willow Leasing was the company to proceed with.
Leasing advantages - I found that I liked the benefits of a lease scheme due to the shorter term commitment over owning a vehicle. As well as getting that 'new car' feeling on a competitive deal the shorter term commitment suited me and my family as with two young children my current vehicle requirements are likely to change in the future.
During the quotation process all quotes were delivered promptly over email, giving me multiple options on vehicle specifications allowing me find an option suitable for my budget. I must note that despite the fast production and issue of quotes I did not feel pressured into the sale at any point. After consideration I proceeded with the order. Once again Scott was on hand to take me through the process and issue the necessary documentation.
Order and Covid - Once my order had been approved I did experience a delay in the issue of my vehicle however as these were exceptional circumstances (worldwide pandemic) seeing the closure of the vehicle manufacturers factory this was understandable. Again however I must salute the support I received via Willow Leasing. Throughout the wait period I was keep fully updated via Scott over email and telephone who even offered me alternative vehicle options.
Delivery - Following confirmation of a date which suited me delivery was made to my door without any issues. I am very happy with my vehicle and have since been contacted by Willow Leasing to check in that all is satisfactory.
Overall - I would certainly recommend Willow Leasing. A personal thankyou to Scott Marshall - I really think the whole process was given a personal touch by being allocated a leasing broker to deal with the process from start to finish. Despite delay to my order via understandable circumstances and through no fault of willow leasing, through regular communication and information I still feel I got that new car excitement.
Leased a Volvo XC40