Not quite sure how leasing works? Don't worry, this guide explains how the leasing process works with Willow Leasing and introduces you to our team! Check it out below.
If you haven’t used Willow Leasing before or even if you are new to leasing, this guide outlines the leasing process so that you have a better understanding of where to start and what to expect when leasing with us.
To begin with, you need to identify the right offer for you. Our website is easy to use and allows you to really filter our lease deals down so you can choose the right vehicle that suits your needs. Check out our personal car lease deals and business car lease deals to get started or if you are interested in our vans, check out our van lease deals today.
If you need a little help in choosing the right car for you; you can check out our car guides. We have created a list of guides and pages that help you to pick the right finance option and lease type, create your budget, choose the fuel and body type that suits you as well as a host of other guides to help you lease with Willow Leasing.
Once you have an idea about which car suits you best, you can get in touch with the sales team who help you select the perfect car and leasing profile. Our two sales consultants are professional and supportive; ready to get you behind the wheel of your next lease car.
Kelly-Anne joined Willow back in 2020 and has become a key member of the team ever since. She has been working with cars for 14 years so you can be assured you are getting the best service and care!
Shannon joined us at the end of 2021 and has made her mark as an essential member of the team over the time she has been here. She started in the motor industry over three years ago and prides herself in delivering a five-star service to all of her customers!
Check out what our customers say about our team on our reviews page!
After our sales team have guided you towards your perfect quote and car, the next few steps are simple and easy. If you scroll to the bottom of your quote, there should be a button to accept it.
This will take you to the proposal page where you need to fill in all of your details such as your name, your date of birth, your address and employment history to name a few things. Once this is completed, it is passed onto your sales consultant who will then send it to our supplier for a credit check. Find out more about finance checks on our guide pages.
The finance process can take up to 72 working hours to come back to us with a decision but once we have an approval on your application, we can move onto ordering the vehicle. Your order is passed onto our sales support admin, Lachlan, who will send you a vehicle order form which you will need to sign as soon as possible.
Once this is signed, we can then order your lease vehicle. Lachlan will keep you updated every two weeks with an estimated time of arrival for your new vehicle so you can sit back and relax will your car makes it way to you.
When the car arrives in this country and has been through a Pre-Delivery Inspection (PDI), the supplier will then offer us out a delivery slot for you. You will need to complete any documents that have been sent to you from the funder before delivery confirmation and in some cases your initial rental may need to be paid.
On the day of delivery, we cannot offer you a specific time of day for the car to be delivered but the delivery driver will give you a call about an hour before they arrive so that if you have popped out for anything, you have enough time to get home.
When the car arrives, we recommend you take your time to inspect the vehicle thoroughly. We will send you a delivery checklist so that you know what to check for on the day. If there is anything you are not happy about like a scratch or something that is missing, make sure that the delivery driver writes this down on the delivery note.
If there is a problem with the car and it is not written down on the delivery note, we are limited in what we can do to resolve the issue. You will need to make sure you check everything before letting the driver leave. If you have any questions or concerns on the day of delivery, please contact us before letting the driver leave.
Now, all you need to do is enjoy your new lease car!
When your contract comes to an end, your car or van is simply collected, and you can lease your next vehicle. Around six months before the end of your contract, we will get in touch with you about leasing a new vehicle so we can arrange the new one to arrive on the same day your old one is collected. Check out our guide on returning your lease vehicle which goes into more detail.
If you have any questions about the leasing process or simply if you want to get started right away, you can contact the team on our live chat service, give us a call on 0345 350 3776, or send us an email on firstname.lastname@example.org.