You may need to cancel your lease car for whatever reason whether before, when or after your car arrives. This guide explains what you need to do if you have to cancel and what charges may apply if you do.
For whatever reason, you may need to cancel your lease car either before your delivery or if you already have the car. All customers have a right to change their mind and cancel their agreement but in most cases, cancellation charges will apply.
If you wish to cancel before you have received the lease car, you will need to send a written note of cancellation via email to either your sales support admin or your sales consultant. Depending on the timeline of your order, you may be liable to pay a cancellation fee of £420. This fee applies to all orders once the vehicle order has been placed with the supplier; subject to exceptional circumstances.
On your delivery day, you are within your right to not accept the lease car if you are not satisfied with the car’s condition or if the specification of the car is not what was agreed on in the contract. This can only be done if the delivery driver is still there, and nothing has been signed for. If you are unhappy with the car’s condition, you can get in contact with us, and we can speak to the supplier to help get any problems sorted. If you are unhappy with the specification, you will be subject to a variety of additional fees as it is up to you to ensure that the car ordered is the car you wanted.
With most online transactions you are entitled to a 14-day cooling-off period. For car leasing, this usually starts after your lease contract has been signed by you and approved by the finance company.
Cancelling the lease contract after you have received your vehicle is called early termination. Early termination is not always an option that is available to you as it depends on the finance company your contract is with. We recommend checking your contract to see if it is mentioned in the terms and conditions. If it is available, the fee for cancelling early also depends on the finance company you have. You can learn more on our early termination page.
If you have any queries about cancelling your order, you can get in contact with us at 0345 350 3776, email us at firstname.lastname@example.org or send us a message on our live chat service.