Willow Leasing Earns Feefo Platinum Trusted Service Award 2026 — Five Years of Outstanding Customer Excellence

Willow Leasing Earns Feefo Platinum Trusted Service Award 2026 — Five Years of Outstanding Customer Excellence

At Willow Leasing, delivering exceptional service isn’t just something we aim for — it’s the standard we’ve set year after year. Today, we’re incredibly proud to announce that we’ve been awarded the Feefo Platinum Trusted Service Award for 2026, marking our fifth consecutive year achieving this prestigious recognition.

 This award means even more because it’s entirely based on genuine customer feedback. Every review, every rating, every experience you’ve shared with us has helped shape this moment — and we’re honoured to celebrate it with you.


What the Platinum Trusted Service Award Represents

According to the official announcement from Feefo, the Platinum Trusted Service Award is reserved for companies that consistently deliver world‑class customer service over multiple years — achieving Gold for three years before earning Platinum status.

Feefo describes it as:

“A true testament to your customer service commitment.”
— From Download your Platinum Trusted Service Award 🏆

This isn’t an award you can buy or apply for — it’s earned through verified customer reviews and reflects real, transparent experiences.

How Willow Leasing Earned Platinum for the Fifth Year Running

Here are just a few reasons customers consistently rate us 5 stars:

  • Clear, accurate communication at every stage of the leasing journey
  • Personal service from a dedicated consultant who guides you from enquiry to delivery
  • Fast response times, making customers feel supported, informed, and valued
  • Smooth and transparent ordering process, even in a fast‑moving automotive market
  • Expert guidance on deals, specifications, and lead times

Daily Feefo reports across 2026 show a consistent stream of 5‑star service feedback, reinforcing how customers feel about their experience with us.

This award highlights not just exceptional service — but reliable service, month after month, year after year.


What Customers Are Saying

From Feefo and our own review page, customers consistently praise:

  • “Very professional and helpful service from start to finish.”
    — Neil Tompson

  • Outstanding — patient, understanding, nothing was too much trouble.”
    — Kim McCabe
  • Excellent service, very helpful and friendly.”
    — Trusted Customer

 

  • These are just a handful of the voices that shaped our Platinum recognition.

Why This Award Matters to Us — and to You

For us, it’s a badge of honour.
For you, it’s reassurance.

The Platinum Trusted Service Award shows that:

✔ You’re choosing a broker consistently rated exceptional

Not just once — but five years in a row.

✔ You’re in safe, trusted hands

Every customer is supported with clarity, honesty, and expert guidance.

✔ Your experience is always our priority

We don’t just arrange your lease — we support you throughout the journey.


What This Means for Willow Leasing in 2026

This award pushes us to keep improving, innovating, and delivering even better service. As Feefo says, it’s not just a trophy — it’s a commitment to continued excellence.

 Our goals for 2026 include:

  • Introducing even more transparent processes
  • Improving communication tools for faster updates
  • Expanding our range of offers and stock availability
  • Enhancing the way customers track their order status
  • Continuing to build long‑term trust with every lease

A Huge Thank You From All of Us

We wouldn’t have achieved this without you — our customers.

Your feedback drives everything we do. Your trust shapes our service. And your continued support is the reason we’re celebrating five years of Platinum‑level performance.

From the entire team at Willow Leasing:
Thank you for helping us make this achievement possible.

Here’s to another year of exceptional service, unbeatable deals, and the best leasing experience in the UK.


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Frequently Asked Questions When Leasing

All our lease deals are delivered free of charge to all Mainland UK addresses. Unless otherwise advised your new vehicle will be driven to your home address by a professional driver on a date and time convenient to yourself.

All our lease deals include road tax for the full duration of your lease. The lease company tax it directly with the DVLA, giving you one less thing to worry about. 

At the end of the lease agreement you simply hand the car back to the finance company. They will contact you directly to arrange collecting it from your home address, free of charge. You can either lease another car or look elsewhere. As long as the vehicle is in good condition you won't have anything extra to pay. You can view the fair wear and tear guide here.

The minimum term we offer on our car leasing and van leasing offers are 18 months and the maximum is five years. 

The initial rental is a payment you make at the start of your lease agreement. Your initial rental is calculated in multiples of your regular monthly payment and can be based on 1, 3, 6, 9 or 12. As it pays a proportion of your total lease cost it means the more you pay upfront, the lower your monthly payment will be.

Got a question? Feel free to get in touch to see how we can help.