Our Customer Stories

There is nothing more important to us than you the customer. Our biggest goal is to delight you with the service we provide. We love hearing from you and have several ways you can leave comments about your experience. We use Trust Pilot which is one of the UK’s most reputable review websites and the link to leaving a review with them is at the bottom of this page. If you’re here to see what our customers are saying about us. You can follow this Trust Pilot Link to see the reviews or have a look at some of the below comments.

Absolutely exceptional! Coming from a different country, I was relatively unfamiliar with not only the concept of car leasing, but the rules and regulations around owning a car in the UK as well. Scott Marshall went above and beyond by answering each every question I had with immense care and detail. Friendly, helpful, attentive and just all round amazing. Thank you Willow Leasing and thank you Scott!
Warrick - Volvo XC40
Willow were the 5th company I contacted about a potential lease but the first that came back to me - That level of customer service then continued right through to delivery of my new car yesterday. Scott was excellent throughout, both in explaining the process and keeping me updated and I would happily recommend them for both value and service.
Andy King - Volvo XC40
Outstanding customer service, highly recommend.
Nigel Orme - Volvo S60
My car arrived on time and I was informed at every stage what was going on! Kelly-Anne is an asset to Willow leasing, always pleasant and very knowledgeable. Wouldn’t hesitate to recommend them
James White - Volvo XC40
Excellent customer service, very happy with the car and the transparency throughout the process
Constance Clisson - Volvo XC40
"Fantastic service from Willow leasing and Scott Marshall in particular. Website was easy to use and after sales service has been better than any other company I have dealt with in 15 years of leasing cars. All this while most other companies are using COVID as a convenient excuse. Clear pricing, no hidden charges and car arrived when promised. Scott was great with communication and always on hand to answer any questions I had. It has been a pleasure dealing with you and I will be recommending you to friends and family. Thanks"
Usman Iqbal - Volvo XC40
Great service from Willow Leasing; especially Scott Marshall whom i dealt with - great communication. 
Gary Johnson - Volvo XC40
This was our First Time leasing. Scott was extremely professional. He dealt with my enquire immediately. Emails was replied to quickly and always at the end of the phone. Scott went above and beyond to find us a fantastic deal. Great team, friendly and I would highly recommend. We as a family are very happy with our new Qashqai. :-)
Jodie Lovell - Nissan Qashqai
Scott was fantastic. Many thanks for getting me a great car , with outstanding customer support
Michael Edwards - Volvo XC40
Excellent service, very informative and helpful with a seamless transaction. We will definitely use Willow Leasing in the future. We highly recommend it thank you guys.
Kerry - Volvo XC40
Very good leasing company great deals good service do what they say well pleased. Perry
Perry Barnes - Volvo XC40
Good service from helpful friendly people.
Bernie - Renault Captur
Excellent service and advice throughout process. Nothing too much trouble.
Nina - Volvo V90
Excellent service from Jason, David and the team. I was kept well informed, updated with any changes and the team were always happy to answer my many questions with patience and understanding. I would most definitely recommend.
Ms. Murray - Renault Captur
Exceptionable support from the start. Living in Spain when I applied for the lease I wasn't sure how to approach my first leasing on returning to the UK. The staff were outstanding with their support and help throughout. The car arrived at the address, on the due time and date. I am thoroughly impressed and will recommend you to anyone. Thank you.
Phillip Hall - Nissan Qashqai
Excellent Service!
Annalisa Johnson - Renault Kadjar
Exceptional service - transparent and always available to answer all your questions. I will continue to use willow leasing for all future cars. Thank you specifically to Jason.
Lucy Burns - VW Touareg
Excellent service from start to finish!! Will recommend to anyone , thanks again for doing a great job!
Joseph Mackie - Audi A4 Saloon
Great service from start to finish! Would definitely recommend!
Aron Digney - Nissan Qashqai
Everything was very easy from start to finish and Jason was very helpful and had all the answers and advice I needed. Would definitely recommend and use again in the future!
Scott - Nissan Qashqai
Got a great deal on the Touareg. Scott was great to deal with, always very prompt in responding and very helpful. Would certainly reccommend.
Pierre Frizelle - VW Touareg
Our 2nd vehicle from Willow. Very impressed again with the customer service, attention to detail and the value for money. Would 110% recommend to anyone looking to lease a vehicle privately or through a business. Thanks again David and the team!
Mrs Wildsmith - Range Rover Evoque
Friendly, professional and excellent value!
Graham Hart - VW Touareg
Fantastic experience. Got as good a deal as you would find anywhere else and the service was impeccable. Jason Hornsby, in particular, was excellent. I needed the car for a certain date, and although he could not promise anything (especially in these times) he did all he could to make it happen. End result was that the car arrived in time and I couldn't have been happier with the service Willow provided. I would definitely recommend Willow Leasing to anyone on the market for a lease car with a no hastle and efficient service!!!
Jason Allen - Audi A5
I was exceptionally pleased with the service. Scott Marshall went above and beyond to get me the car as quick as possible which was greatly appreciated. Scott replied to emails and calls immediately. Always on hand to help.
Warrick Lang - Volvo XC40