What To Do If Your Lease Vehicle Develops A Fault

At Willow Leasing, all of the cars you can lease from us come with the UK manufacturer’s warranty. Warranty means that if something goes wrong with your vehicle during the warranty period, you shouldn’t have to pay for those faults yourself.

However, there are certain limitations to what is covered by this warranty – for example, general wear and tear is not included. Each manufacturer warranty varies in both time period, mileage limitations and what counts as a fault for the car. Warranties generally start from a three-year period all the way up to seven.

Generally, a manufacturer’s warranty covers all major mechanical/electronic components on a vehicle:

  • Engine
  • Gearbox
  • Steering
  • Suspension
  • Transmission System
  • Fuel and Ignition Systems
  • Cooling System
  • Electrical Items

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Things that are not covered by warranty, generally include:

  • Damage to bodywork, paintwork, glass and headlights
  • Damage to audio equipment and satellite navigation systems
  • Batteries for key fobs and alarms
  • Brake linings
  • Brake disc pads & discs
  • Clutch wear due to driving style
  • Exhaust system
  • Tyres and wheels
  • Wiper blades
  • Seat, backrest and floor coverings
  • Catalytic converter

So, What To Do?


What do you do if your lease vehicle does become faulty whilst it is still under warranty? Below is a short guide to explain what you need to do:

  • When the fault initially occurs and is covered by your manufacturer warranty, you need to take it to your nearest approved dealership and allow them to inspect your vehicle.
  • Depending on the manufacturer, you may be given a courtesy car whilst your car gets repaired but do note this is not a mandatory service and isn’t always available.

If, after the repair has occurred, you keep getting the fault and frequent trips to the dealer fail to solve anything, you should start looking at your consumer rights.

Consumer Rights


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The Consumer Rights Act (From 2015) covers all new cars. It states that all new cars should be ‘as described’, ‘fit for the purpose for which they were bought’ and ‘of satisfactory quality’.  It was created to help those purchasing products to hold retailers to account.

You should inform your finance company of any faults with your leased vehicle and depending on the fault, they may decide to take it up directly with the manufacturer.

If nothing can be agreed after this has happened, then you should look to contacting the SMMT (Society of Motor Manufacturers and Traders) if there is nothing else to try. The SMMT act as an arbitrator between the manufacturer and you to solve your dispute. You can also contact Trading Standards who will offer you legal advice – it should be noted that going to court will cost you money.